BOX ORDER FAQ
HOW MUCH NOTICE DO YOU NEED FOR ORDERS?
We require 48 hours' notice before the day of delivery.
Depending on the order, short notice may be possible; email kenilworthgrazing@gmail.com
WHAT IS YOUR DELIVERY POLICY?
SUNSHINE COAST REGION & GYMPIE
The delivery fee will be calculated at checkout.
Depending on location $50 - $80
Minimum order of $150 for delivery
Local Delivery $100
Free delivery for orders over $500
Free local (4574) delivery for orders over $100
We also acknowledge that there might be some areas outside our regular delivery zone that our services cannot reach.
If you fall outside our delivery area, email us at kenilworthgrazing@gmail.com.
We can't always guarantee the exact delivery time, but we will do our best to deliver at the time you select.
We will contact you immediately if we cannot deliver at your requested time.
If you would like guaranteed delivery by a specific time, please get in touch with us at kenilworthgrazing@gmail.com
Kenilworth Grazing and Platters will not leave deliveries unattended, as most orders contain perishable goods.
Unfortunately, we cannot offer redelivery for perishable goods, and a refund won’t be issued
*PLEASE ENSURE SOMEONE IS AVAILABLE TO RECEIVE YOUR ORDER.
KEEP REFRIDGERATED UPON ARIVAL
GIFT DELIVERY
If this is a gift, please provide the recipient's contact name and phone number for delivery.
We take pride in delivering surprises, and we will ensure discretion when contacting the recipient if necessary.
DO YOU DELIVER TO CAMPGROUNDS?
Yes, we do! We ask that you meet us at the entrance to the camping grounds on delivery.
PICK-UP
Available from Kenilworth Township.
7 Elizabeth Street Kenilworth
Please remember to bring an Esky when you pick up your goods.
This will help ensure that everything stays cold and fresh for your enjoyment.
BOX SIZES
Small 23cm x 23cm x 6cm
Large 56cm x 25cm x 8cm
HOW MANY GUESTS CAN A BOX SERVE?
This varies based on the type and number of boxes, along with any additional food options.
Please check each product for the suggested serving size.
If you would like our advice, please contact us we are more than happy to help.
REFUND/ CANCELLATION POLICY FOR ALL ORDERS
To cancel an order, please send a cancellation notice via email to kenilworthgrazing@gmail.com.
- Orders cancelled more than 5 days before the scheduled delivery date will receive a full refund.
Orders cancelled between 5 days and 72 hours before the scheduled delivery date will receive a credit note,
which can be used within a 12-month period.
- Orders cancelled less than 72 hours before the scheduled delivery date will not receive a refund or credit note.
All cancellations will incur a $20.00 administrative fee. Refunds will be issued minus this fee.
We do not offer cash refunds under any circumstances.
Please don't hesitate to contact us with any further questions.
Thank you.