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HOW MUCH NOTICE DO YOU NEED FOR ORDERS?
We require 48 hours' notice before the day of delivery.
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DO YOU DELIVER TO CAMPGROUNDS?
Yes, we do! We ask that you meet us at the entrance to the camping grounds on delivery.
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BOX SIZES
Small 2 - 4 People
Medium 6 - 8 People
Large 10 - 15 People
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WHAT IS YOUR DELIVERY POLICY?
SUNSHINE COAST REGION
We understand that convenience is important to our customers, which is why we offer delivery services to most locations on the Sunshine Coast. The delivery fee will be calculated at checkout. You can have your order conveniently delivered right to your doorstep.
However, we also acknowledge that there might be some areas outside our regular delivery zone where our services may not reach. If you happen to fall outside our delivery area, we kindly request that you email us at kenilworthgrazing@gmail.com.
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GYMPIE & NORTH BRISBANE REGION'S
By contacting us via email, we can explore the possibility of accommodating your delivery needs.
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SHORT NOTICE
Depending on the order, short notice may be possible; email kenilworthgrazing@gmail.com
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DELIVERY DAY
We plan to deliver your order within 30min prior to the time you advised.
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We can't always guarantee the exact delivery time however, we will do our very best.
to deliver at the time you advise at checkout.
We will be in contact with you asap if we cannot deliver at the requested time.
Keep an eye out for upcoming free delivery days on our socials! ​
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If you would like guaranteed delivery by a certain time, please contact us at kenilworthgrazing@gmail.com
Kenilworth Grazing and Platters will not leave deliveries unattended, as most orders contain perishable goods.
Unfortunately, we cannot offer redelivery for perishable goods, and a refund won’t be issued.​
PLEASE ENSURE SOMEONE IS AVAILABLE TO RECEIVE YOUR ORDER.
If this is a gift, please include the recipient’s contact number in the delivery details.
Refund / Cancellation Policy for all orders.
Cancellation notice must be sent via email to kenilworthgrazing@gmail.com
Orders cancelled more than 5 days prior will receive a full refund.
Orders cancelled 5 days or less and up to 72 hours prior to the scheduled delivery date will receive a credit note to use within a 12-month period.
Orders cancelled less than 72 hours prior to the delivery date will not receive a refund or credit note.
All cancellations incur a $20.00 administrative fee.
Money will be refunded less this fee.
We do not offer cash refunds under any circumstances.
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Please don't hesitate to contact us if you have any further questions regarding services.
Thank you​.
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